Terms (clients)Privacy
Contract · Version 8 · in force from 19 September 2026

The Livva Contract for Studios
and the Data Processing Agreement

What a Studio agrees to when it creates its account and when it pays for a plan. Written to be read: clear for the Studio, complete for Livva.

In short — the summary does not replace the contract
You pay monthly, you leave whenever you wantNo minimum term, no termination fees. On a paid plan you stay active until the end of the month you have paid for.
Your clients' money is yoursCard payments go straight into your own Stripe account. Livva takes no commission from your sales.
Your clients' data is yoursLivva processes it only so that bookings work. You export it on request and we delete it 90 days after you leave (or sooner, if you ask).
The price in euro does not change overnightAny change to the price in euro is announced to you 30 days in advance and you can leave before it applies. A studio in Romania pays in lei, at the National Bank of Romania (BNR) exchange rate of the day of payment; a studio in another country pays directly in euro, with no Romanian VAT.
You are responsible for the classes, we are for the PlatformThe relationship with your clients (classes, safety, refunds) is yours. Livva is liable for the operation of the service, within the limits of art. 16.
A few clauses you accept separatelyRomanian law requires the limitation of liability, suspension, automatic renewal and the choice of court to be accepted expressly, which is why you have two checkboxes, not one.

Contents

1 · The parties and the object

  1. 1.1Livva is the livva.app platform, operated by WOW MOM S.R.L., a Romanian company with its registered office in Bucharest, Sector 2, P-ța Pache Protopopescu nr. 1, ground floor, ap. 1, registered with the Trade Register under no. J40/8927/2009, company registration code 25902254, VAT number RO25902254, email contact@livva.app ("Livva", "we").
  2. 1.2The Studio is the legal entity or the self-employed professional (a Romanian PFA, a sole proprietorship or the equivalent form in its own state), in whichever state it is established, that creates an account and uses the Platform for its professional activity ("the Studio", "you"). The Studio acts as a professional, not as a consumer, uses the Platform exclusively for the purpose of its economic activity and provides, before the first payment, the tax ID under which it carries out that activity, under art. 6.7.
  3. 1.3The object of the contract is the supply to the Studio, on a monthly subscription basis, of a hosted service provided remotely from Romania: access to the Platform for schedule, bookings, client records, packages, payments and automated emails, according to the Plan chosen. The contract is not a software licence, does not transfer to the Studio any rights over the Platform's software and does not include consulting or management services.
  4. 1.4Livva is not a party to the relationship between the Studio and its clients. The classes, the instructors, safety in the studio, the cancellation policy, the prices and the refunds belong to the Studio.
  5. 1.5The Platform is intended for studios established in Romania and in other states. The state in which the Studio is established, as declared in its billing details, determines the payment currency, the VAT regime and the form of the invoice, under art. 6.1, 6.2 and 6.8.

2 · Definitions

  1. 2.1The Platform: the livva.app application, meaning the Studio Dashboard, the public Booking Page, the Widget to embed on your website and the services behind them.
  2. 2.2The Plan: the feature package chosen (Start, Studio or Pro), described on the Platform's pricing page. For each subscription period, the description and the price published at the beginning of that period apply, subject to art. 4.2, 6.5 and 7.
  3. 2.3The trial period: the 14 free days from the creation of the account.
  4. 2.4The Client: the person who books classes at the Studio through the Platform.
  5. 2.5Studio Data: the identification, contact and billing data of the Studio and of the persons who represent it.
  6. 2.6Client Data: the personal data of Clients and instructors entered into or generated in the Platform, meaning name, phone, email, bookings, attendance, balances, payments (without card data), the log of actions.
  7. 2.7The Access code: the code with which the Studio signs in to the Dashboard. Whoever holds the code holds the account.
  8. 2.8Stripe: Stripe Payments Europe Ltd. and its affiliated entities, the card payment processor.
  9. 2.9Working day: Monday to Friday, except for Romanian public holidays.

3 · Conclusion of the contract

  1. 3.1The contract is concluded at a distance, by electronic means, and is valid without a handwritten signature. It consists of: this document, the Data Processing Agreement (Annex 1), the list of sub-processors (Annex 2), the Privacy Policy and the pricing page, as published on the date of acceptance.
  2. 3.2By creating the account, the Studio accepts the contract and, with a separate tick box, the clauses listed in art. 26, which also apply during the trial period. A Studio that accepted an earlier version of the contract accepts the version in force, with the same two tick boxes, before the first payment.
  3. 3.3The person who accepts declares that they have the right to represent the Studio. The Studio is responsible for the accuracy of the identification and billing data (name, tax ID, address, contact email) and updates it from Settings.
  4. 3.4Livva keeps the proof of acceptance (the version of the contract, the date and time, the IP address, the account from which the acceptance was made) for the duration of the contract and for 3 years after its termination. The Studio receives a copy of the accepted contract by email.
  5. 3.5One account corresponds to a single studio (one email address, one studio). Multiple locations of the same operator use separate accounts.
  6. 3.6Order of precedence. In the event of inconsistency, the following apply, in this order: this contract, Annex 1, Annex 2, the pricing page, the Privacy Policy, any other material published by Livva. By way of exception, Annex 1 prevails over the contract in everything concerning the processing of Client Data.

4 · The service

  1. 4.1Livva provides to the Studio, for the duration of the contract, the service described in art. 1.3 and gives it non-exclusive and non-transferable access to the Platform for its activity. Nothing in the contract transfers to the Studio any rights over the Platform.
  2. 4.2The features of each Plan are those described on the pricing page. Livva develops the Platform continuously and may add, change or withdraw features. A withdrawal that substantially reduces what the Studio has paid for is announced at least 30 days in advance; until the date it applies, the Studio may terminate the contract without fees, with a proportional refund of the unused days of the paid period. Clause expressly accepted under art. 26.
  3. 4.3Livva makes reasonable efforts to keep the Platform available at all times. Planned maintenance is announced in the Dashboard or by email and is carried out, as far as possible, outside studios' opening hours. Livva is not liable for interruptions caused by third-party providers that are not Livva's sub-processors (for example the Studio's network or internet provider) or by force majeure; for the sub-processors in Annex 2, Livva is liable under A1.6, within the limits of art. 16.2. Clause expressly accepted under art. 26.
  4. 4.4Support is provided from the Dashboard (the "I have a problem" tab) and by email, on working days. Receipt of a request is confirmed automatically, by email, immediately; Livva resolves it as quickly as possible, without a guaranteed remediation deadline.
  5. 4.5Livva keeps copies of the database that allow it to be restored to an earlier point in time, as a security measure under Annex 1, and restores the data in the event of an incident. Full restoration of the data is not a guaranteed result. Clause expressly accepted under art. 26.

5 · The trial period

  1. 5.1The first 14 days are free, with the features of the Plan chosen, with no card. The Studio receives an email 3 days before the end and at the end.
  2. 5.2If at the end of the trial the Studio has not paid for a Plan, the Dashboard keeps working normally for another 14 days, during which the Studio receives a reminder email. After those 14 days, access to the Dashboard is automatically restricted to Settings and "I have a problem", and the public Page tells Clients that bookings are temporarily paused, until a Plan is paid for. If the Studio does not pay for a Plan within 90 days of the suspension, the contract ends automatically when that period expires, and Client Data is deleted or anonymised within 30 days of the end, without the periods in art. 11.2–11.4 applying. Clause expressly accepted under art. 26.
  3. 5.3During the trial period, the service is provided "as is". Art. 16 applies during the trial as well, with the 1,000 euro cap in art. 16.2. Clause expressly accepted under art. 26.
  4. 5.4One trial period per operator; for additional locations, Livva may grant a trial on request.

6 · Plans, prices, billing

  1. 6.1The prices of the Plans are set in euro and published on the pricing page; the prices at the beginning of the subscription period apply, subject to art. 6.5 and 7. For a Studio established in Romania, the price includes VAT and the payment and the invoice are made in lei: the amount in lei is calculated at each payment by multiplying the price in euro by the EUR/RON reference exchange rate valid on the day of payment, meaning the last rate communicated by the National Bank of Romania before that day, and is rounded to the ban; the price in euro and the rate used are shown on the invoice. For a Studio established in another state, art. 6.8 applies. Payment is made monthly, in advance, by card, through Stripe.
  2. 6.2The invoice is issued automatically at each payment, with the Studio's billing details, and is available from the Dashboard (Settings → "Your Livva subscription"). For a Studio established in Romania, the invoice is sent through the national RO e-Factura system and is deemed communicated on the date it is made available in the system. For a Studio established in another state, the invoice is issued in euro and sent electronically to the billing email; the Studio accepts electronic invoices, and the invoice is deemed communicated on the date it is sent.
  3. 6.3Automatic renewal. The subscription renews automatically every month, on the same calendar day as the first payment (or on the last day of the month, if that day does not exist), at the price applicable under art. 7, until the contract ends. Clause expressly accepted under art. 26.
  4. 6.4Changing the Plan: moving to a higher plan applies immediately, with the price difference calculated in proportion to the days remaining in the current period; moving to a lower plan applies from the next period. Features that are no longer included become unavailable, but their data is kept.
  5. 6.5Promotional offers (for example the offer for the first studios) have the terms sent to the Studio by email when the offer is granted; these form part of the contract and prevail over art. 7 for the period guaranteed in the offer.
  6. 6.6Amounts paid are not refunded for a period already started, except in the cases expressly provided in art. 4.2, 7.2, 10.4, 17.1, 21.3 and A1.6, as well as in the cases where the law requires it.
  7. 6.7The Studio provides its tax ID before the first payment and keeps it valid: for Romania, the CUI/CIF; for a member state of the European Union, the VAT number, which Livva checks in the European Commission's VIES system when it is saved and then monthly; for any other state, the company's tax ID or registration number. Without a valid number, the invoice cannot be issued as the law requires: Livva blocks payment for the Plan, and if a number becomes invalid later, it may suspend access under art. 8.2. Clause expressly accepted under art. 26.
  8. 6.8A Studio established outside Romania. (a) The price in euro on the pricing page is paid in euro, with no Romanian VAT: the service is treated as supplied at the Studio's place of establishment, under art. 278(2) of the Codul fiscal (the Romanian Tax Code). The invoice states "reverse charge" for a Studio in an EU member state, or "not subject to VAT in Romania" for a Studio outside the EU. (b) The Studio is responsible for the taxes, duties and reporting obligations due in its own state for this service, including any VAT due as the recipient of the service. (c) The Studio informs Livva, within 15 days, of any change to its place of establishment, tax ID or VAT registration; if the tax details declared by the Studio are incorrect or no longer valid, the Studio bears the VAT, interest and penalties that result. (d) Payments to Livva are made in full, without deductions. If the law of the Studio's state requires a tax to be withheld at source, the Studio increases the payment so that Livva receives the invoiced amount, unless a double taxation treaty exempts the payment; in that case Livva provides, on request, its certificate of tax residence.

7 · Price changes

  1. 7.1Livva may change the prices of the Plans with notice by email and in the Dashboard at least 30 days before they apply. The new price applies from the first renewal after the notice period expires. For a Studio established in Romania, variation of the amount in lei as a result of the BNR exchange rate, under art. 6.1, is not a price change. Clause expressly accepted under art. 26.
  2. 7.2The Studio may terminate the contract at any time up to the moment the new price applies, without fees and with a proportional refund of the unused days of the paid period. Continuing the subscription after it applies means accepting the new price. Clause expressly accepted under art. 26.

8 · Non-payment and suspension

  1. 8.1If payment of a renewal fails, Stripe retries the payment and Livva notifies the Studio by email. The Studio has 7 days of grace during which the Platform works normally.
  2. 8.2Suspension. After the grace period, Livva may suspend the account until payment: access to the Dashboard is restricted to Settings and to "I have a problem", and the public Page informs Clients that bookings are temporarily stopped. Existing data, balances and bookings remain untouched and become active again upon payment. Clause expressly accepted under art. 26.
  3. 8.3If non-payment lasts more than 30 days from the due date, Livva may terminate the contract under art. 10, with the effects set out in art. 11. Clause expressly accepted under art. 26.
  4. 8.4Livva may suspend access immediately, with no grace period, in the cases set out in art. 10.2. Clause expressly accepted under art. 26.

9 · Termination by the Studio

  1. 9.1The Studio may terminate the contract at any time, without giving a reason, without termination fees, from the Dashboard (Settings → "Leaving Livva") or by email from the account's contact address.
  2. 9.2During the trial period, the account closes on the spot. On a paid subscription, the account stays active until the end of the period already paid for, and the amount for the remaining days is not refunded, except in the cases set out in art. 6.6.
  3. 9.3The Studio may change its decision up to the end of the paid period, from the Dashboard. Termination is confirmed by email.

10 · Termination by Livva

  1. 10.1For breach. Livva may terminate the contract if the Studio breaches its obligations and does not remedy the breach within 15 days of the notice: non-payment lasting more than 30 days from the due date (art. 8.3), in which case the 15-day period runs from the notice sent after those 30 days have passed; breach of art. 12 to 14; use of the Platform contrary to the law. Clause expressly accepted under art. 26.
  2. 10.2Immediately, without notice, in the event of fraud, illegal activities through the Platform, attacks on the Platform, serious breaches of data protection or where Livva is required to do so by law or by an authority. Clause expressly accepted under art. 26.
  3. 10.3If Livva decides to discontinue the service as a whole, it notifies the Studio at least 90 days in advance. Clause expressly accepted under art. 26.
  4. 10.4In the case of art. 10.3, the amounts paid for the unused period are refunded proportionally. In the cases of art. 10.1 and 10.2 they are not refunded. Clause expressly accepted under art. 26.

11 · Effects of termination

  1. 11.1Upon termination, the public Page, the Widget and access to the Dashboard are closed. Clients can no longer book through the Platform. The Studio's obligations towards them (remaining sessions, subscriptions) remain the Studio's.
  2. 11.2At the Studio's request, made within 30 days of termination, Livva provides, free of charge and within 10 working days of the request at most, an export of the Client Data (the clients, their balances, the history of bookings and payments and the proofs under art. 14.7) in a commonly used format. Clause expressly accepted under art. 26.
  3. 11.3After 90 days from termination, Livva deletes or anonymises the Client Data, including the records of Clients' payments, which the Studio receives in the export under art. 11.2. At the Studio's express request, deletion is carried out earlier, within no more than 10 working days of the request. Livva's invoices to the Studio and the records Livva is legally required to keep in its own name are an exception and are kept for 5 years. Clause expressly accepted under art. 26.
  4. 11.4During those 90 days the account can be reactivated at the Studio's request, with its history intact, except where the contract ended under art. 10.1 or 10.2. Clause expressly accepted under art. 26.
  5. 11.5Art. 6.8(b)–(d), art. 11, 14.3, 14.6, art. 15 to 19, art. 22, 24, 25 and Annex 1 remain in force after termination for as long as needed to take effect.

12 · The Studio's obligations

  1. 12.1To provide correct data and keep it up to date; to keep the Access code confidential. Actions taken from the Studio's account are deemed to have been taken by the Studio, unless it proves otherwise. If it suspects a compromise, the Studio immediately requests a new code.
  2. 12.2To carry out its activity lawfully, under the law of the state in which it is established: permits, tax obligations, including issuing tax documents to Clients (invoices, fiscal receipts — in Romania, including the fiscal receipt for payments taken at the reception desk), insurance, safety in the studio. Livva does not check these and is not liable for them.
  3. 12.3To set and comply with its own rules towards Clients (prices, validity of packages, cancellation window, trial session) as it displays them through the Platform. The Client Guide is generated from these rules, and the Studio is responsible for their content.
  4. 12.4To obtain Clients' consent for commercial communications (in Romania, under Legea 506/2004 — Romanian Law 506/2004; in other states, under the law applicable to the Studio) before sending them news. The Platform provides the consent checkbox; using it lawfully is the Studio's responsibility.
  5. 12.5Not to enter into the Platform health data or other sensitive data about Clients. The Platform is not intended for these and has no fields for them.
  6. 12.6To respond to Clients' requests regarding their data (access, correction, deletion) in its capacity as controller, with Livva's support under Annex 1.
  7. 12.7Not to resell or rent out access to the Platform, or make it available to other persons.
  8. 12.8To respect Clients' rights as consumers, under the law applicable to the relationship between the Studio and its Clients — for a Studio established in Romania, including the right of withdrawal in art. 14.7 — and to use for this purpose the mechanisms made available by the Platform.

13 · Acceptable use and security

  1. 13.1The following are prohibited: unauthorised access to the Platform or to other people's accounts; testing the security without Livva's written consent; copying, decompiling or reproducing the Platform; automated data extraction (scraping); introducing malicious code; using the Platform for spam, fraud or illegal content.
  2. 13.2Livva may temporarily limit the volume of requests or access if this endangers the operation of the Platform for the other studios. Clause expressly accepted under art. 26.
  3. 13.3Livva protects the Platform through appropriate technical and organisational measures (encryption in transit, restricted access, logging, backups), described in Annex 1.

14 · Client payments

  1. 14.1For online card payments, the Studio links its own Stripe account to the Platform or creates one through the Platform, directly with Stripe, and accepts Stripe's terms (Stripe Services Agreement). The account belongs to the Studio, in its name and in its country. Livva does not see or store card data.
  2. 14.2Client payments are made directly into the Studio's Stripe account: the money never passes through Livva's account. Livva takes no commission on the Studio's sales; Stripe fees are paid by the Studio, directly from its account, according to Stripe's rates.
  3. 14.3The Studio is the seller of the services to Clients and is responsible for delivering them, for refunds, disputes (chargebacks) and the related fines. Livva carries out the refunds the Studio requests through the Platform and makes the log available to it as evidence in disputes. The Studio reimburses Livva, on first demand, any amount Stripe debits from Livva's account as a result of payments by the Studio's Clients (refunds, disputes, fees, penalties); Livva may also recover these amounts by reversing the transfer to the Studio's Stripe account.
  4. 14.4Documents for Clients. For payments made through the Platform, the Platform sends Clients a payment confirmation, with an internal sequence number of the Platform; the confirmation is not a tax document. Invoices, fiscal receipts and any other tax documents to Clients are issued by the Studio, by its own means and under the law of its state; Livva does not issue tax documents on the Studio's behalf. The Studio is responsible for declaring the income collected through the Platform.
  5. 14.5The Studio may turn off online payments at any time from Settings. It may also take payments through its own provider's payment link, outside the Platform: the Client pays the Studio's provider directly, and the Studio confirms the payment in the Platform, after which the package is added to the Client's account; Livva does not receive, check or answer for these payments. Without online payments, the price list remains for information only, and payments are taken at reception and recorded in the Platform.
  6. 14.6The Studio will not use the Platform for activities prohibited by Stripe or by its payment provider and is liable for the closure of its payment account through its own fault.
  7. 14.7The Client's right of withdrawal. For a Studio established in Romania, a consumer Client who buys a package or a subscription online has the right to withdraw within 14 days, under OUG 34/2014 (the Romanian consumer rights ordinance). At purchase, the Platform asks the Client to expressly confirm that they want the service to start immediately, informs them that on withdrawal the refund covers only unused sessions, and keeps proof of this confirmation. To the extent the law allows, booking a class for a specific date falls under the exception the law provides for leisure services. The Studio is responsible towards the Client for handling withdrawal requests and for refunds. For a Studio established in another state, the Client's rights are those provided by the law applicable to the Studio, and the Studio is responsible for respecting them.

15 · Data

  1. 15.1Studio Data is processed by Livva as controller, to perform the contract and for billing, support and communications about the service, in accordance with the Privacy Policy.
  2. 15.2Client Data belongs to the Studio. The Studio is the controller, Livva is the processor and processes it only to run the Platform, in accordance with Annex 1 (art. 28 GDPR). Livva does not sell Client Data and does not use it for any purposes other than those in art. 15.3 and 15.6.
  3. 15.3Livva may use aggregated and irreversibly anonymised data (for example the total number of bookings on the platform) for statistics and to improve the service, without identifying the Studio or the Clients and with no possibility of re-identification.
  4. 15.4Data is hosted in the European Union. The sub-processors and, where applicable, the safeguards for transfers outside the EU are listed in Annex 2. For a Studio established outside the European Economic Area, Client Data remains hosted in the European Union; the Studio, as controller, is responsible for complying with local data protection law and for any transfers it makes itself, for example exporting data from the Dashboard.
  5. 15.5In the event of a security incident affecting Client Data, Livva informs the Studio without undue delay and no later than 36 hours after becoming aware of it, with: the nature of the incident, the categories and approximate number of people and records affected, the likely consequences, the measures taken or proposed and the contact details of Livva's contact person; information not available at first is sent later, without delay.
  6. 15.6Dual role. For a limited set of its own purposes, Livva acts as an independent controller, not as a processor: Platform security and fraud prevention, technical logs, the aggregated statistics in art. 15.3, compliance with its legal obligations and the defence of its rights in court. Livva's Privacy Policy applies to this processing.

16 · Liability

  1. 16.1Except for the obligations in art. 6.2, 11, 15, 17.1 and Annex 1, Livva's obligations are obligations of means. Livva is not liable for: lost profits, loss of clients or revenue, indirect damage; the relationship between the Studio and its Clients; outages of third-party providers that are not Livva's sub-processors (for the sub-processors in Annex 2, Livva is liable under A1.6, within the limits of art. 16.2); data entered incorrectly by the Studio; use of the Access code by third parties through the Studio's fault. Clause expressly accepted under art. 26.
  2. 16.2Limitation of liability. Livva's total liability to the Studio, for any cause related to the contract, is limited to the greater of the following two amounts: the sums paid by the Studio to Livva in the 12 months before the event, or 1,000 euro. Clause expressly accepted under art. 26.
  3. 16.3The limitations do not apply to wilful misconduct or gross negligence, to personal injury, or where the law does not allow liability to be limited.
  4. 16.4The Studio indemnifies Livva against third-party claims (including those of Clients and authorities) arising from the Studio's business, from a breach of the contract or of the law by the Studio, or from the data it has entered.
  5. 16.5The limitation in art. 16.2 applies between Livva and the Studio. It does not affect the rights of Clients or other data subjects against either party, including those based on art. 82 GDPR.
  6. 16.6Livva defends and indemnifies the Studio, within the limits of art. 16.2, if a third party claims that use of the Platform in accordance with the contract infringes its intellectual property rights. The Studio notifies Livva without delay and lets it lead the defence. Clause expressly accepted under art. 26.

17 · Warranties

  1. 17.1Livva warrants that the Platform works essentially as described on the pricing page and in the documentation published in the Platform (including the Studio Guide). The main remedy is fixing the defect within a reasonable time. If a material defect cannot be fixed, the Studio may terminate the contract with a pro-rata refund of the unused period.
  2. 17.2Apart from the above, the Platform is provided "as is". Livva does not warrant that the service will meet all of the Studio's requirements or that it will be free of errors. Clause expressly accepted under art. 26.
  3. 17.3Each party declares that it has the capacity and authority to enter into the contract.

18 · Intellectual property

  1. 18.1The Platform, the code, the design, the texts, the "Livva" trademark and all improvements belong to Livva. Studio Data, Client Data, and the Studio's name and trademark belong to the Studio.
  2. 18.2The Studio allows Livva to display its name, city and public page in the Platform, for the purpose of running the service. Any other use of the Studio's name (for example as a commercial reference) requires the Studio's written consent.
  3. 18.3The Studio's suggestions and feedback may be used by Livva to improve the Platform, with no obligations towards the Studio.

19 · Confidentiality

  1. 19.1Each party keeps confidential the non-public information received from the other (commercial terms, business data, technical information) and uses it only to perform the contract, for its duration and for 3 years afterwards.
  2. 19.2Information is not confidential if it is public, was already known to the receiving party, or must be disclosed by law or at the request of an authority. In the last case, the party required to disclose notifies the other party, if the law allows.

20 · Force majeure

  1. 20.1Neither party is liable for non-performance caused by an external, unforeseeable and unavoidable event (art. 1351 of the Romanian Civil Code), including major outages of internet infrastructure, large-scale cyber attacks and acts of authorities. Payment obligations for services already provided are not affected.
  2. 20.2If force majeure lasts more than 60 days, either party may terminate the contract without compensation.

21 · Changes to the contract

  1. 21.1Livva may change this contract. Changes are announced by email and in the Dashboard at least 30 days before they take effect, with the new version published alongside the old one. Clause expressly accepted under art. 26.
  2. 21.2Changes required by law or made solely in the Studio's favour may take effect immediately.
  3. 21.3If the Studio does not accept a change, it may terminate the contract before the change takes effect, free of charge and with a pro-rata refund of the unused days of the paid period. Continuing to use the Platform after that date means accepting the new version, and the clauses in art. 26 are expressly accepted again at the first payment after the change takes effect.

22 · Communications

  1. 22.1Livva communicates with the Studio at the contact email in Settings and in the Dashboard, and the Studio keeps the contact email up to date. The Studio communicates with Livva at contact@livva.app or from the "I have a problem" tab.
  2. 22.2Email notices are deemed received on the working day after they are sent. The parties accept electronic communication as meeting the written-form requirement, except for the clauses in art. 26, to which the acceptance procedure described there applies.

23 · Assignment

  1. 23.1The Studio may not assign the contract without Livva's consent, except when the Studio's business is transferred to a successor that also takes over its obligations, with notice to Livva.
  2. 23.2Livva may assign the contract as part of a reorganisation or transfer of its business, with notice to the Studio and without reducing the Studio's rights.

24 · Governing law and disputes

  1. 24.1The contract is governed by Romanian law. Clause expressly accepted under art. 26.
  2. 24.2The parties try to settle any disagreement amicably within 30 days of written notice. This period does not prevent either party from seeking urgent measures in court.
  3. 24.3Competent court. Disputes not settled amicably are resolved by the competent courts at Livva's registered office (Bucharest). Clause expressly accepted under art. 26.

25 · Final provisions

  1. 25.1The contract, together with its annexes, the Privacy Policy and the pricing page, is the entire agreement between the parties and replaces any earlier understanding, except for offers communicated under art. 6.5. The order of precedence is the one in art. 3.6.
  2. 25.2If a clause is void, the others remain valid, and the void clause is replaced by a valid one as close as possible in effect.
  3. 25.3Not exercising a right does not mean waiving it.
  4. 25.4The contract is concluded in Romanian. Livva provides an English translation for information; in case of any discrepancy the Romanian version prevails.
  5. 25.5Version 8, in force from 19 September 2026. Earlier versions remain available at livva.app/ro/contract/arhiva.

26 · Express acceptance of unusual clauses

Under art. 1203 of the Romanian Civil Code, the clauses below take effect only if they are expressly accepted, separately from the general acceptance of the contract. Each is marked in the text with "Clause expressly accepted under art. 26". The Studio accepts them by ticking the dedicated box when creating the account and, if it accepted an earlier version, again before the first payment:

  1. aart. 4.2 and 4.3 – withdrawal of certain features and outages of third-party providers;
  2. bart. 4.5, 5.3, 16.1, 16.2, 16.6 and 17.2 – the limitation of Livva's liability and warranties;
  3. cart. 5.2, 6.7, 8.2, 8.4 and 13.2 – suspension or limitation of access;
  4. dart. 6.3 – automatic renewal of the subscription;
  5. eart. 7 and 21 – changes to prices and to the contract, with 30 days' notice;
  6. fart. 8.3 and 10.1–10.4 – termination of the contract by Livva and non-refund;
  7. gart. 11.2–11.4 – the periods for export, deletion and reactivation;
  8. hart. 24.1 and 24.3 – Romanian law and the jurisdiction of the Bucharest courts.
Annex 1

Data Processing Agreement (art. 28 GDPR)

The Studio is the controller, Livva is the processor. This agreement is part of the contract and has the same duration.

  1. A1.1Subject matter and purpose. Processing of Client Data strictly to run the Platform: accounts and sign-in, bookings and waiting lists, records of packages and attendance, payments and payment confirmations, automated emails (confirmations, moves, cancellations, reminders), reports for the Studio, the action log.
  2. A1.2Categories of data. Name, phone, email, bookings, attendance, balances, payment history (amount, date, method, without card data), consent to receive news, IP addresses and technical log, to the extent they do not fall under art. 15.6. Categories of data subjects: the Studio's clients and instructors. No sensitive data (art. 12.5).
  3. A1.3The controller's instructions. Processing is carried out only on the Studio's documented instructions, including with regard to transfers outside the EEA, and the instructions are the Platform's features and the settings chosen by the Studio; the Studio also instructs Livva to anonymise data for the purpose of art. 15.3. Livva may process the data otherwise only where Union or Member State law requires it, in which case it informs the Studio before processing, unless the law prohibits this. Livva informs the Studio if, in its opinion, an instruction infringes the GDPR.
  4. A1.4Confidentiality. The people authorised by Livva to process the data have committed themselves to confidentiality or are under a statutory obligation of confidentiality.
  5. A1.5Security (art. 32). Encryption in transit (TLS), hosting in the EU, restricted secret-based access to the database, passwordless sign-in (one-time codes by email, limited in time and number of attempts), signed sessions, logging of actions, backups that allow restoring to an earlier point in time (art. 4.5), separation of data between studios.
  6. A1.6Sub-processors. The Studio authorises the sub-processors in Annex 2. Livva announces any change 30 days in advance. The Studio may object with reasons, and if no solution is found, it may terminate the contract free of charge and with a pro-rata refund of the unused days. Livva is liable for its sub-processors as it is for itself. Livva imposes on each sub-processor, by contract, data protection obligations equivalent to those in this annex.
  7. A1.7Data subjects' rights. Livva helps the Studio respond to requests for access, rectification, erasure, restriction, portability and objection, through the Platform's features (correcting data, export, anonymisation) and, where needed, manually, within 10 working days of the request at most.
  8. A1.8Incidents. On becoming aware of a personal data breach, Livva notifies the Studio without undue delay and no later than 36 hours after becoming aware of it, with: the nature of the incident, the categories and approximate number of people and records affected, the likely consequences, the measures taken or proposed and the contact details of Livva's contact person; information not available at first is sent later, without delay. The Studio notifies the authority and the data subjects, where applicable.
  9. A1.9Assistance. On reasonable request, Livva supports the Studio with impact assessments and consultation of the authority (art. 35 and 36), within the limits of the information it holds.
  10. A1.10Deletion and return. On termination of the contract, art. 11 applies: export on request within 30 days, deletion or anonymisation after 90 days, or sooner if the Studio expressly asks for it, except for documents the law requires to be kept.
  11. A1.11Demonstrating compliance. Livva makes available the information needed to demonstrate compliance with art. 28 of the GDPR and allows an audit at most once a year, with 30 days' notice, on working days, without affecting the security of other studios. The costs of the audit are borne by the Studio, unless the audit finds non-compliance on Livva's part.
  12. A1.12Transfers. Data is stored in the EU. For sub-processors based outside the European Economic Area, the European Commission's standard contractual clauses or another valid transfer mechanism are used, as indicated in Annex 2.
  13. A1.13The controller's obligations. The Studio has a legal basis for the processing, informs its Clients through its own privacy notice (Livva's Privacy Policy only describes Livva's role), obtains consent for news and is responsible for any use of the data outside the Platform.
  14. A1.14Livva's own processing. For the purposes in art. 15.6, Livva acts as an independent controller, and this annex does not apply to that processing.
Annex 2

Sub-processors

The sub-processors that process Client Data on Livva's behalf. The list is updated in accordance with A1.6.

ProviderWhat it doesWhere the data isTransfer outside the EEA
NeonThe Platform's databaseFrankfurt, Germany (EU)No
VercelApplication hostingFrankfurt (region fra1, chosen by Livva); provider based in the USStandard contractual clauses
StripeInitiating Client payments on the Studio's Stripe account (Stripe processes the payment under its own contract with the Studio)Stripe Payments Europe (Ireland); global infrastructureStandard contractual clauses
ResendSending transactional emails (sign-in codes, confirmations, notices)European Union — Ireland (region eu-west-1); provider based in the USData stays in the EU; standard contractual clauses for the provider's support access

For information: the providers Livva uses for Studio Data, for which Livva is the controller (they are not the Studio's sub-processors).

ProviderWhat it doesWhere the data isTransfer outside the EEA
StripePayment of the Livva subscriptionStripe Payments Europe (Ireland); global infrastructureStandard contractual clauses
SmartBillIssuing Livva's invoices to StudiosRomaniaNo

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