Terms and conditions
Version 2 · 18 September 2026
This page is for studios' clients. The relationship between Livva and a studio is governed by the Livva contract for studios.
1. Who provides the service
Livva (livva.app) is operated by the company identified in art. 1.1 of the Livva contract for studios (name, registered office, tax ID). Contact: contact@livva.app.
Livva is a booking platform for Pilates studios: studios publish their schedule, and clients book classes and buy class packs and memberships.
2. The roles
The studio provides the Pilates services: it sets its schedule, prices and rules (cancellation, package validity, refunds) and is responsible for running the classes. Livva provides the technical platform for booking and payment. By booking or buying, the client enters into a direct relationship with the studio.
3. Your account
You sign in with a 6-digit code sent to your email, with no password. You're responsible for the accuracy of your name, phone number and email. Livva may suspend accounts used abusively (fake bookings, attempted fraud).
4. Bookings and cancellations
A booking is confirmed straight away, subject to available spots. Each studio decides until when you can cancel without losing the session and what happens after a late cancellation or a no-show; its rules are shown on its booking page, and the platform applies them as the studio has set them.
5. Payments, packages and memberships
Online payments are processed securely by Stripe, and the money goes directly to the studio; Livva never sees or stores card details. After each payment you get an instant payment confirmation. The invoice or fiscal receipt is issued by the studio, which is the seller of the services. Package validity is the one shown at purchase, set by the studio. Monthly memberships renew automatically on the saved card; you can turn off renewal anytime from your account, effective from the next due date. Refund requests go to the studio.
6. Liability
Livva works to keep the platform running without interruption, but cannot guarantee it will never be interrupted. The Pilates services (class quality, safety in the studio, the schedule) are the studio's responsibility. Livva is not liable for damage arising from the relationship between the client and the studio.
7. Changes
We may update these terms; the current version is always published here, with its date. Continuing to use the platform after an update means accepting the new version.
8. Governing law
These terms are governed by Romanian law. If you use the platform as a private individual, you keep the protection given to you by the law of the country where you live. Your relationship with the studio (classes, payments, refunds) is governed by the studio's rules and the law that applies to it.
9. Contact
Questions about these terms: contact@livva.app. For classes, payments and refunds, write to your studio.