The studio guide

On livva.app press “Sign in” (or go to livva.app/en/studio) and enter your studio access code — it looks like EQU-A7K2. It arrived by email when you signed up.

Write to us and we generate a new one on the spot. The old one stops working.

The panel is built for phones — save it to your home screen and use it like an app.

Schedule & classes → name, type, instructor, day, time, capacity → “Add class”. It appears instantly for clients too.

Press “Edit” on any class. If you change the time, booked clients automatically get an email — their bookings move with the class.

Press “Cancel class” and confirm. The golden rule: when you cancel, clients lose nothing — sessions return to packages, trials stay valid, and every client is emailed automatically.

Clients can join the waitlist. On Studio and Pro, when a spot frees up the first in line is promoted automatically and emailed — only within your working hours.

On “Today”, each class has “Attendance”: one tap on “Mark present” as the client walks in.

The “Members” tab: every client with visits, sessions left and no-shows in the last 30 days. Search by name or phone.

Tap her name: packages, class history, and you can fix her name, phone or email. Attendance can be marked retroactively too.

No-shows are visibility, not automatic punishment — you decide, person by person.

Settings → Prices: 8/12/20 packs, drop-in and monthly, per Reformer and Mat. New purchases only; sold packages stay as they were.

Also in Settings → Prices: choose how many days clients have to use their sessions — default 45 days for the 8-pack, 60 for 12, 90 for 20. Applies to new purchases; already-sold packages keep their term.

Same place: decide whether clients can buy online by card (packages, memberships, drop-in). Off: the price list stays informative, you collect at the front desk and add packages from the Revenue tab. The client guide rewrites itself to match.

Set the trial price in Settings → Policies. Set 0 and the first class is free; set a price and the client sees it when booking (paid at the studio). One trial per client.

Settings → Policies → “Bookings close (hours before)”. Type how many hours before a class you want sign-ups to stop — say 3: for the 18:00 class, the last booking can be made until 15:00. That way you have the final list in advance, with no surprise client joining an hour before, when you might not make it to the studio. Leave 0 and clients can book right up to the start time, as before.

On the “Today” page, a closed class shows a lock and “final list” — you can head to the studio knowing the headcount. Before it closes, the same spot shows the closing time. The client sees “Bookings closed” instead of the booking button.

Cancellations keep their own rule (the cancellation window). And if someone cancels after closing, the first person on the waitlist can take her spot — the headcount doesn't grow, so the list stays final.

If Reformer and Mat cost the same at your studio, turn on “shared sessions” — one package covers both.

Settings → Instructors: add or remove. A removed instructor's classes stay on the schedule.

Revenue → “Opening balances”: enter the client's name and phone, how many sessions she has left and until when (or her monthly membership with its real end date). No payment is recorded — that money was collected before Livva — and existing clients don't get the trial. On her first visit she types her name and phone on your page and finds her balance waiting.

1) Settings: prices, validity, cancellation policy, trial. 2) Schedule: the week's classes. 3) Revenue → Opening balances: clients with active memberships. 4) Only then share the link or embed the widget. The first client who opens it sees everything in place.

Everything that came in, month by month: who paid, how much, how (online, cash, card at desk, transfer) and the month's total.

Clients pay by card, in lei — at booking or straight from the “Packages & memberships” list via the “Buy” button, no class needed first. The package lands in their account instantly and the invoice is issued automatically on your studio's series.

Client paid cash, on your POS or by transfer? In Revenue, find her by name, pick the package and method, press “Sell” — sessions appear instantly. The fiscal receipt comes from your own register, as before.

No problem — switch online payments off in Settings → Prices and the price list becomes informative: clients see everything, pay at the front desk, you add the package from Revenue. Everything else (bookings, waitlist, attendance, emails) works the same; you can switch payments on anytime.

Bought once online, renewed automatically on the saved card. If a payment fails there's a 2-day grace and emails go out; you get an alert.

Write to us and it's done the same day: money back to the card, balance adjusted.

The “Reports” tab: your month in numbers — revenue, occupancy, visits, no-shows, new clients and top clients. Computed automatically, for any month.

The “Widget” tab has your copy-paste code — one line. Paste it into Wix, WordPress, Squarespace or any site.

Your hosted page is always live at livva.app/en/your-studio — put it in your Instagram bio.

Most bookings come from Instagram: put your page link in bio and stories.

When sharing by message or WhatsApp, always write it in full: https://livva.app/en/your-studio. Written short (without https://), on iPhone it stays plain text and can't be tapped.

Top of the panel, the 🔔 bell shows how much happened since your last visit: new clients, bookings, cancellations, waitlist joins. Tap it to see everything in order — and the badge clears.

Every client signs in with a 6-digit code sent to her email — no passwords, no PIN. The code is valid for 10 minutes and can be used once, and the account is created only after she confirms it. Nobody can open an account on another client's phone number. After the first sign-in she stays logged in for months on her phone.

It's usually in the Spam folder — tell her to check there. If she lost access to that email address, fix it yourself on her page (Members → client → Client details) and the next code goes to the new address. Do it only with the client in front of you, never over the phone: you can't verify who's calling.

Clients get their own step-by-step guide at your page address + /ghid (e.g. livva.app/en/your-studio/ghid). It writes itself from your rules — trial price, cancellation window, package validity, your plan's features. Share it on WhatsApp or put it in your Instagram bio; it's one button away on the booking page and in the client account anyway.

The client types her name, phone and email, confirms the code from her inbox, then sees the real schedule, filters by instructor or time, picks a class and confirms. Under a minute, on her phone. If you set a booking cutoff, after that moment the button becomes “Bookings closed”.

In “My account” she sees sessions left, upcoming bookings (with cancel and “add to calendar”), her membership and activity. The “Packages & prices” button opens the list, “The client guide” explains everything step by step, and from “My details” she fixes her name, phone and email.

She can cancel free of charge up to your window (default 12 hours) — the session returns to her package and her trial becomes available again. Inside the window, the button says exactly what she loses (“Cancel — the session is lost”), with your rule shown next to it.

Automatic weekly booking, favorite-instructor news by email, “bring a friend” invites (Pro).

Hosted in the EU, GDPR-compliant. Emails go out from the verified livva.app domain.

If a client asks for erasure, write to us — we anonymize the account (invoices remain, as accounting law requires).

Every important action is recorded: who booked, who cancelled, when. In any dispute, the journal is the objective referee.

From Settings → Leaving Livva, anytime, no fees. On trial the account closes immediately; on a subscription you stay active until the end of the paid period. You get an email confirmation, invoices are kept 5 years (accounting law), client data is exported and deleted on request — and you can come back anytime.