Livva · Mobile Event srl
ROEN

The client guide

Everything you can do, step by step — to get the most out of every visit.

Contents

1 · Sign in with your phone and PIN

First time

Open the studio page, type your name, your phone number and choose a 4-digit PIN — your secret key. No complicated passwords, no mandatory email.

Coming back

Same phone + same PIN. The phone finds you, the PIN proves it's you — so nobody else can enter your account.

Forgot your PIN?

Press “I forgot my PIN” under the sign-in field: if your account has an email, you instantly get a link (valid one hour) to choose a new one — all by yourself. No email? Ask for a reset at the front desk, in person. You can also change it anytime from “My account”.

Email is optional but friendly

Leave it and you'll get booking confirmations, class-change notices and freed-spot alerts. Without it the app works — the news just has nowhere to go.

Shared phone?

If the page greets you with someone else's name, press “Not you? Switch”.

2 · The trial session

Price

At Mobile Event srl, the trial session costs 50 lei, paid at the studio. Once, any class with open spots.

How to use it

Pick any class you like and press “Book” — if your trial is unused, the booking rides on it automatically. The green card up top tells you if it's still available.

3 · Book a class in 30 seconds

Find the right class

The filters narrow the schedule: instructor, Reformer or Mat, morning/noon/evening, open spots only.

Spots left

Every class shows “X spots left”. Press “Book” and it's yours.

How it's paid

If you have package sessions or a membership, booking uses them automatically. Otherwise pay online for just that session (drop-in) or buy a package on the spot — see below.

Confirmation

With an email on file, you get instant confirmation with day and time.

4 · Packages & memberships — buy them yourself, by card

Where

The “🏷️ Packages & prices” button under the greeting takes you to the list. Buy directly by card — the package lands in your account instantly.

Validity

At Mobile Event srl: the 8-session pack lasts 45 days, 12 — 60 days, 20 — 90 days, from purchase. Each row shows its term.

Monthly membership

Unlimited, auto-renews on your card every 30 days. Stop it anytime from “My account” — the “Auto-renew” toggle — and it stays valid until the end of the paid period.

A single session (drop-in)

On the drop-in row press “Pick a class ↑”, choose your class and pay for just that one.

Front desk works too

Prefer cash or the studio's POS? Pay there and the studio adds the package to your account on the spot.

5 · Cancel without phone calls

Where

“My account” → upcoming bookings → “Cancel”. No messages, no waiting on anyone.

The time rule

Cancel free of charge at least 12 hours before class — the session returns to your package (or your trial becomes available again). Later than that, the session is used — the spot was held for you.

When the studio cancels

If the studio cancels or moves a class, you're emailed automatically and lose nothing: the session returns to your account by itself.

6 · Class full? The waitlist works for you

How to join

On full classes the button becomes “Join waitlist”. One tap.

What happens next

When someone cancels, the spot is offered in list order and you're emailed. That's why the email is worth having — good news arrives on it.

7 · “My account” — everything in plain sight

Your balance

Sessions left in your packages (and until when), plus your membership if you have one.

Your bookings

Upcoming ones with a cancel button, and the full history of classes you attended.

Your settings

Email, the news opt-in (switch it on or off anytime), your PIN and everything about you. And if you signed in on someone else's phone, “Sign out” closes the door behind you.

Anything else — talk to your studio directly, at the front desk or on its usual channels.

Back to the schedule